Privacy Policy

Last Updated: July 10, 2026

 
Liberty Coach, Inc. and Liberty Coach of Florida, Inc. (identified collectively as Liberty Coach in this privacy policy) respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit a request, subscribe to email communications, interact with our online content, communicate with us by email, phone, text, or website form, or otherwise interact with us in connection with our products, services, coaches, events, or business communications.

By using our website, you acknowledge that you have read and understand this Privacy Policy.

 

Information We Collect

We may collect information that you voluntarily provide to us, including when you complete a form, request information, subscribe to Liberty Coach email newsletters and alerts, contact us, request brochures or materials, inquire about a coach or service, register for or ask about an event, or otherwise communicate with us.
This information may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Information about your interest in Liberty Coach products, services, coaches, events, brochures, or other materials
  • Information you provide through email, phone calls, text messages, website forms, customer relationship management systems, or other communications
  • Any other information you choose to submit to us

We may also collect certain information automatically when you visit our website or interact with our online content. This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website or search engine
  • Time spent on the website
  • General location information
  • Interactions with website content, forms, ads, videos, or embedded content
  • Cookie identifiers, advertising identifiers, analytics identifiers, and similar technical information where applicable

This information helps us understand how visitors use our website, improve website performance, measure the effectiveness of our marketing, provide a better user experience, and support security protocols for users.

 

How We Use Information

We may use the information we collect to:

  • Respond to your requests, questions, or inquiries
  • Provide information about Liberty Coach products, services, coaches, events, brochures, or related materials
  • Send email communications, updates, announcements, or marketing messages
  • Maintain contact and customer relationship records
  • Improve our website, content, customer service, business operations, and marketing efforts
  • Measure website traffic, engagement, advertising performance, and online campaign effectiveness
  • Understand visitor interests and improve the online experience
  • Maintain the security, integrity, and functionality of our website and systems
  • Provide accessibility tools for website visitors
  • Comply with applicable legal, accounting, tax, insurance, and business record obligations
  • Protect the rights, property, or safety of Liberty Coach, our customers, website visitors, or others

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those emails or by contacting us using the information below.

 

Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small files placed on your device that help websites function, remember preferences, understand visitor activity, support security, and support analytics and advertising.

We may use cookies and similar technologies for purposes such as:

  • Website functionality and security
  • Website analytics
  • Advertising and marketing measurement
  • Understanding how visitors use our website
  • Improving website performance and content
  • Measuring the effectiveness of online advertising
  • Displaying or measuring embedded content, such as videos
  • Supporting fraud prevention, spam prevention, and abuse detection through tools such as reCAPTCHA

Some cookies are necessary for the website to function properly. Other cookies, such as analytics or advertising cookies, may be considered nonessential and may be subject to your consent or opt-out rights depending on applicable law.

 

Website Tracking, Analytics, Advertising, and Third-Party Tools

Our website may use third-party service providers and technology platforms to help operate the website, understand visitor activity, measure advertising performance, protect the website, support email marketing, and improve our marketing and communications.

These tools may include services such as website analytics, online advertising platforms, conversion tracking, embedded video platforms, email marketing tools, hosting providers, security tools, fraud-prevention tools, customer relationship management providers, and other website or business service providers.

For example, we may use tools such as Google Analytics 4, Google Ads, reCAPTCHA, embedded video services, and email marketing platforms to help us understand website traffic, measure marketing activity, present or measure online content, protect the website from spam or abuse, and communicate with subscribers or customers.

These tools may use cookies, pixels, tags, scripts, or similar technologies to collect or process information such as IP address, device identifiers, browser type, device type, operating system, pages visited, referring websites, approximate location, interactions with website content, video or embedded media activity, form interactions, advertising identifiers, analytics identifiers, and related technical information.

The information collected by these third-party tools is subject to the privacy practices, settings, and retention controls of those providers. Liberty Coach does not control the privacy practices of third-party platforms, but we use these tools to support ordinary website operations, analytics, advertising, marketing, security, and business functions.

 

Sharing of Information

Liberty Coach does not sell your personal information in exchange for money.

We may share information with trusted service providers and vendors who assist us with website operation, hosting, analytics, advertising, email communications, customer relationship management, security, fraud prevention, business operations, or other services. These providers are authorized to use information as needed to provide services to us and are expected to protect the information they handle.

We may also disclose information:

  • To respond to your request or inquiry
  • To comply with legal obligations, court orders, subpoenas, or law enforcement requests
  • To enforce our website policies or agreements
  • To protect the rights, property, or safety of Liberty Coach, our customers, website visitors, or others

 

Your Choices

You have choices regarding how information is collected and used. You may:

  • Choose not to submit personal information through our website forms
  • Unsubscribe from marketing emails using the unsubscribe link included in our emails
  • Contact us to request that we update or remove certain contact information, subject to applicable legal and business record requirements
  • Adjust your browser settings to block or delete cookies
  • Use available cookie preference tools on our website, if provided
  • Use tools provided by advertising or analytics platforms to control personalized advertising or analytics tracking
  • Contact us using the information below with questions about your information or privacy choices

Please note that blocking or deleting cookies may affect certain website features or functionality.

 

Cookie Consent and Preference Signals

Where required by applicable law, we may provide a cookie banner or preference tool that allows visitors to accept, reject, or manage certain categories of cookies and similar technologies.

Some browsers or extensions may transmit privacy preference signals, such as Global Privacy Control. Where required by applicable law and applicable to our website, we will process such signals in accordance with legal requirements.

 

Cookie and Tracking Technology Retention

Cookies and similar technologies may remain on your browser or device for different periods of time depending on their purpose, the settings we use, your browser settings, your consent choices, and the settings of the applicable service provider. Some cookies are deleted when you close your browser, while others may remain for a longer period unless deleted by you or expired by the provider.

For example, analytics and advertising cookies may remain active for a period set by the applicable platform or our configuration settings. Google Analytics 4 cookie expiration may be configured for different periods, up to 25 months, and certain security or fraud-prevention cookies, such as those used by reCAPTCHA, may remain for several months. Advertising cookies and identifiers may vary depending on the advertising product, user settings, browser controls, consent choices, and provider policies.

We retain information collected through cookies, pixels, tags, analytics tools, advertising tools, security tools, fraud-prevention tools, and similar technologies in accordance with the applicable cookie lifespan, our platform settings, provider retention settings, consent choices, and ordinary business, security, analytics, and legal needs. Some information may be aggregated or de-identified and used for analytics, reporting, security, or business improvement purposes.

 

Embedded Content and Links to Other Websites

Our website may include links to third-party websites, social media platforms, video platforms, or other online services. Our website may also include embedded content, such as videos or other media.

These third-party websites and platforms may collect information about you according to their own privacy policies and practices. Liberty Coach is not responsible for the privacy practices, content, or activities of third-party websites or platforms. We encourage you to review the privacy policies of any third-party websites or services you visit.

 

Security

Liberty Coach uses reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of information submitted through the website or other communications channels.

 

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The length of time we retain information depends on the type of information, the reason it was collected, our relationship with you, and our legal, accounting, tax, security, warranty, service, and business record obligations.

DATA CATEGORY TYPICAL RETENTION PERIOD
Website inquiries and form submissions Retained as needed to respond to the inquiry, provide requested information, conduct appropriate follow-up, and maintain business records.
Customer, coach, sales, service, and transaction records May be retained for longer periods where reasonably necessary to support customer service, coach history, service history, warranty, accounting, tax, legal, insurance, dispute resolution, fraud prevention, and business administration purposes.
CRM, email, phone, and text communications May be retained as reasonably necessary to manage our relationship with you, respond to requests, document communications, improve service, and support ordinary business operations.
Email marketing and newsletter information Retained while you remain subscribed. If you unsubscribe, limited information such as your email address and unsubscribe preference may be retained to honor your request and avoid sending future marketing emails.
Website analytics, cookies, pixels, and similar technologies Retained according to cookie lifespan, platform settings, provider retention settings, consent choices, and ordinary analytics, advertising, security, and business needs. Some information may be aggregated or de-identified. G4 Analytics is set to retain cookies for up to 25 months.
Security and technical logs Retained for a limited period as reasonably necessary to operate, secure, troubleshoot, and protect our website, systems, and business.
Legal and compliance records Retained as necessary to comply with legal obligations, respond to lawful requests, resolve disputes, enforce agreements, maintain business records, and protect rights and safety.

When information is no longer reasonably needed for the purposes described above, we may delete it, de-identify it, aggregate it, or retain it in accordance with our ordinary backup, archival, legal, and business record practices.

 

Children’s Privacy

Our website, products, and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

 

State and International Privacy Rights

Liberty Coach is based in the United States, and our website is intended primarily for users located in the United States and Canada. However, privacy laws in certain U.S. states and other jurisdictions may provide eligible individuals with specific rights regarding their personal information.

Depending on where you live and whether a particular privacy law applies to Liberty Coach, you may have the right to request access to personal information we maintain about you, request correction or deletion of certain personal information, request information about how we collect, use, disclose, or retain personal information, opt out of certain types of targeted advertising or sharing, withdraw consent where applicable, or appeal a privacy request decision.

These rights may vary by jurisdiction and may be subject to legal limitations, identity verification, and exceptions. To submit a privacy-related request, please contact us using the information below. We will review and respond to requests in accordance with applicable law.

Nothing in this Privacy Policy is intended to limit rights that may be available to you under applicable privacy laws.

 

Changes to This Privacy Policy

Liberty Coach may update this Privacy Policy from time to time. If we make changes, we will post the updated Privacy Policy on this page and update the “Last Updated” date above. Your continued use of the website after changes are posted means that you acknowledge the updated Privacy Policy.

 

Contacting Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy choices, you may contact us at:

Liberty Coach, Inc.
1400 Morrow Ave
North Chicago, Illinois 60064
USA

Email: coachsales@libertycoach.com
Phone: 800-332-9877

Liberty Coach, Inc. is an Illinois corporation with its principal place of business in North Chicago, Illinois. Liberty Coach of Florida, Inc. is a Florida corporation with its principal place of business in Stuart, Florida.